Terms and conditions

About Biotronics 3D

Our company Biotronics3D was formed in 2004 by two experts in the medical imaging software industry, Harry Hatzakis and Soeren Grimm. Headquartered in Canary Wharf, London, the company develops medical imaging solutions and technologies for various industries and markets around the world.

“At Biotronics3D, we believe that innovation is the key to progress. Our vision encompasses different technology, sales and philanthropic models to modernise healthcare, based and driven by novel and new ideas.

Through our platform, we aim at creating a strong research & development community that will lead and change Diagnostic Imaging.

We invite you to participate in this transformation by building and enriching our thriving community with your talent and creativity.”


This website is operated by Biotronics3D Ltd.

Company number: 5029338.

Registered office: 5 Greenwich View Place, City Reach Millharbour, London, E14 9NN.

VAT number is: 155224428.


Marketplace Terms & Conditions

Status of these terms and conditions and updates

These terms and conditions, together with our Privacy Policy and Copyright Policy, will form a legally binding agreement between you and Biotronics3D in relation to your use of the 3Dnet marketplace website. By using the 3Dnet marketplace website, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms and conditions, you must not use the 3Dnet marketplace website.

We may update these terms and conditions from time to time. Any changes to these terms and conditions will be displayed on the 3Dnet marketplace website and your continued use of the website indicates your agreement to these changes. Accordingly, please check this page from time to time to take notice of any changes we made, as they will be binding on you. Any changes to supplier selling terms will be notified by email to the supplier. 

Access to the 3Dnet marketplace website and Biotronics 3D’s liability

Although Biotronics3D makes reasonable efforts to update the information on the 3Dnet marketplace website, Biotronics3D makes no representations, warranties or guarantees that the content on the 3Dnet marketplace website is accurate, complete or up-to-date.

Biotronics3D does not guarantee that the 3Dnet marketplace website, or any content on it, will always be available or be uninterrupted. Biotronics3D may suspend, withdraw, discontinue or change all or any part of the 3Dnet marketplace website without notice. Biotronics3D will not be liable to you if for any reason the 3Dnet marketplace website is unavailable at any time or for any period.

You are responsible for ensuring that all persons who access the 3Dnet marketplace website through your internet connection are aware of these terms and conditions and that they comply with them.

Biotronics3D will not be liable for:

Biotronics3D will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the 3Dnet marketplace website or to your downloading of any content on it, or on any website linked to it.

Biotronics3D assumes no responsibility for the content of websites linked on the 3Dnetmarketplace site. Such links should not be interpreted as endorsement by Biotronics3D of those linked websites. Biotronics3D will not be liable for any loss or damage that may arise from your use of them.

Product descriptions and images displayed on the 3Dnet marketplace website are illustrative only and are published to provide users with a guide to the products being offered and do not contribute in any way to a binding contract between users and sellers and/or Biotronics3D. No responsibility or liability is assumed by Biotronics3D for the information, service and/or products being suitable for the purpose of the user.

If you are a consumer, advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms and conditions will affect these legal rights.

Intellectual property

Biotronics3D is the owner or the licensee of all intellectual property rights in the 3dnet marketplace website, and in the material published on it, with the exception of products for sale. These works are protected by copyright laws and treaties around the world. All such rights are reserved. For further information on intellectual property, please see our Copyright Policy


Biotronics3D does not guarantee that the 3Dnet marketplace website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the 3dnet marketplace website. You should use your own virus protection software.

You must not misuse the 3Dnet marketplace website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the 3Dnet marketplace website, the server on which it is stored or any server, computer or database connected to the 3Dnet marketplace website. You must not attack the 3Dnet marketplace website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Governing law and jurisdiction

These terms and conditions shall be governed by and read in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the courts of England.


You may link to the 3Dnet marketplace home page, provided you do so in a way that is fair and legal and does not damage Biotronics3D’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Biotronics3D reserves the right to withdraw linking permission without notice.

Where the 3Dnet marketplace website contains links to other sites and resources provided by third parties, these links are provided for your information only. Biotronics3D has no control over the contents of those sites or resources.


Additional terms relating to the use of our website

Section 1 – All Registered Users

To register with the 3Dnet marketplace website you must be 18 years of age or over and must provide a valid email address and accurate information about yourself. At our discretion we may refuse a username if it is inappropriate for any reason, e.g. a trademark or is offensive. If we notice that any information given by you is untrue or inaccurate we have the right to delete your registration without notice, at any time. Your personal information is subject to our Privacy Policy.

You must keep your username and password confidential. Should you approve another individual to use your account you are solely responsible for their actions. If you are using the account on behalf of an organisation you must be authorised to represent that organisation. If you find that there has been unauthorised use of your account you agree to notify Biotronics 3D immediately.

You must not interfere or disorder any aspect of the 3Dnet marketplace website and ecommerce system. In agreeing to these terms and conditions you agree to:

In agreeing to these terms and conditions you understand that Biotronics3D does not own, control, quality assure accuracy of content or endorse products for sale on the 3Dnet marketplace website (http://marketplace.3dnetmedical.com).  Biotronics3D disclaims all responsibility and liability for the information and products displayed on and sold through the website, including  accuracy, legality, content and reliability.

As Biotronics3D does not buy or sell the seller’s products, both buyers and sellers understand and agree that if disputes arise between them that Biotronics3D is not responsible or liable for any losses, claims, damages, costs or demands of any kind, known and unknown, suspected and unsuspected, disclosed and undisclosed arising from such disputes.

Users of the site understand and agree that any feedback and ratings they post to the 3Dnet marketplace website will be publicly available for viewing. Biotronics3D is not responsible for monitoring, checking or editing the feedback or ratings posted on the 3dnet marketplace website and is not liable for any claims or actions connected with any feedback or ratings.

Links to external websites on the 3Dnet marketplace site are not under the control of Biotronics3D and therefore the content and operation of such linked sites are not their responsibility. 

Section 2 – Buyers

Products displayed and sold through the 3Dnet marketplace website are not owned by Biotronics3D, but remain the property of the third party supplier (on whose behalf Biotronics3D acts as agent). Your contract for purchase will be with the third party supplier, not Biotronics3D.  Products purchased are sold on an ‘as is’ basis and no warranties or guarantees are offered by Biotronics3D.

A legally binding contract of sale will be formed between you and the supplier of the product when you have confirmed your order, Biotronics3D has confirmed that the seller will sell the product at the price advertised and you have paid the product price in full, plus VAT as required.

You may use the following payment method:

Biotronics3D will collect payment as agent for the third party supplier.

When you purchase a product via the 3Dnet marketplace website you provide us with your permission to supply you with the means to access the digital goods you have purchased immediately, a downloadable product, or within one working day, an online product. Once payment has been made you will be sent an email with the details of your purchase.


3Dnet Medical FAQs

3Dnet Medical: Is it a RIS/PACS solution in the Cloud?
3Dnet Medical is a Medical Imaging Software as a Service (SaaS) solution. As such, it offers a plethora of on-demand applications (services) accessible and ran from the internet. Some of these services overlap the functionalities provided by conventional RIS/PACS solutions, but many extend beyond, including advanced visualisation and analysis packages, developed in house and by third parties. 

3Dnet Medical: Is 3Dnet a complement or replacement solution of existing RIS/PACS?
The fact is that most large healthcare organisations heavily rely on RIS/PACS systems – which often represent great financial investments, come with long-term binding contracts and only require additional packages for connectivity or analysis. 3Dnet Medical can be used for these specific services and will seamlessly integrate with existing solutions through IHE & HL7 standards.

For any organisation looking for a RIS/PACS replacement, 3Dnet Medical also offers services for data archiving, transfer and general information management requirements.

3Dnet Medical: Is it only designed for clinicians?

3Dnet Medical has been designed to solve medical imaging problems; for clinical practice andvarious other healthcare related entities.

3Dnet Medical offers a great flexibility to create “virtual” sites and user groups within an organisation, define data access permissions and associate specific services, either subscribed or home-grown integrated apps. This flexibility is important for businesses such as pharmaceutical, but is even more primordial for research organisations, allowing them to implement their own solutions in the platform and benefit from all the advantages the cloud offers for multi-site collaborative development, trials and validation.


Supplier FAQs

3Dnet Marketplace: What Apps can we integrate? And How?

“What is the benefit of re-inventing the wheel?”

The base of 3Dnet Platform is a highly advanced cloud-based managed database for DICOM images and associated files (any type) that offers all functionality for connectivity (from and to RIS/PACS, modality), data logistic (exchange, transfer, sharing) and basic visualisation. This allows innovators to focus on what they do best: analysis.

Biotronics3D offers extended support for development and integration of UI Modules.

3Dnet Marketplace: What Services can we integrate? And How?

We believe the 3dnet platform and marketplace is ideaL for the delivery of clinical services such as teleradiology, peer reviewing, protocoling and clinical concierging.

3Dnet Marketplace: How can I join?

Joining is simple, once you are on our website you will need to click on the ‘become a supplier’ icon at the top right-hand corner of the screen. Simply complete a short form and one of our team members will be in touch and explain the process further.

Why are the legal requirements to become a supplier?

To find out the requirements please get in touch by completing the ‘become a supplier’ form on the website.


User FAQs

How do I make an order?
The easiest way to make an order with the 3Dnet MarketPlace is to use the website. Simply add individual items to your shopping cart and proceed to checkout, once finished your order will be processed and you will receive communication from a member of the marketplace team.  If you have any questions please call us on 020 7093 0903. Please note all orders will require pre-payment.

What are the shipping costs for 3Dnet marketplace products?
Costs vary per provider, and are displayed on our marketplace website.

When will my item be delivered?

Standard Shipping: 7-10 Business Days
Two-Day shipping:2 Business Days
Overnight shipping:1 Business Day

Note: Orders are only processed Monday-Friday, excluding government holidays. Orders placed after 12:00 p.m. EST may not go out until the following day. Orders placed after 12:00 p.m. EST on Friday, may not be processed/shipped-out until Monday.

When will my order ship?
Orders are processed Monday through Friday. Shipment dates vary dependent on the order and provider you have chosen, however you will be informed of timescales when you enquire about an order.

What is the return policy?

We guarantee satisfaction. Merchandise may be returned within 30 days for a full refund less shipping and handling. No questions asked, as long as the materials are in a re-sellable condition.

Do you deliver to a P.O. Box?
We do not deliver to a P.O. Box, please ensure you provide a street address. We apologise for the inconvenience.

I am a marketplace member but I am unable to login to the website?
If you are unable to locate your original username and password, you may re-set your password by following options on the marketplace website.

*If you do not know your username, please contact us by sending an email to marketplace@biotronics3d.com

I am a marketplace member and I ordered a resource but I never received it.
If you ordered a module based product, you will receive this electronically:

You may access all downloadable documents under My Account, Downloadable Products on the Marketplace homepage. If you are having trouble accessing documents, please e-mail marketplace@biotronics3d.comor call us on 020 7093 0903.

If you did not order one of the above products, there may be an issue in your order processing or shipping. Please call us on 020 7093 0903 with your order reference, order date and list of purchased items.

How do I redeem electronic/downloadable documents?
You may access all downloadable documents under My Account, Downloadable Products on the Marketplace homepage. If you are having trouble accessing the document, please e-mail marketplace@biotronics3d.comor call us on 020 7093 0903.


Contact us

Biotronics 3D ltd
5 Greenwich View Place
City Reach Millharbour
E14 9NN
United Kingdom

Tel: +44 (0) 20 7093 0903

Email:- info@biotronics3d.com